Client Demands and Expectations: How Have They Changed & How Do You Manage Them?

Registration is now open for WILMIC’s Year-end Webinar “Client Demands and Expectations: How Have They Changed & How Do You Manage Them?”

The half-day, webcast-only program is scheduled for Monday, Dec. 14, 2020 from 9:00 a.m. – 12:00 p.m.

Program Overview

When client expectations are not met, both the attorney and the client are unhappy. This program will address how to manage and handle those expectations, and how to avoid communication missteps that sometimes lead to OLR grievances or even malpractice claims.

What are those common grievances and how can attorneys avoid them? Hear about the OLR’s process for handling grievances and how it has changed, and what the implications are for practicing lawyers.

Speakers

Atty. Cathleen Dettman
Palmersheim Dettmann, S.C.

Atty. Stacie Rosenzweig
Halling & Cayo S.C.

Atty. Mark Young
Law Office of Mark Young

Matt Beier
Business Development Manager & Claims Attorney, WILMIC

Tom Watson
Sr. VP/Director of Communications, WILMIC (Moderator)

Registration/Fees

WILMIC policyholders can attend free of charge. For others, tuition is $75.00.

Three (3) CLE credits, including ethics, have been applied for.

To register, contact Stephanie Williams via e-mail. Alternatively, you can e-mail Tom Watson.

They can also be reached by phone at (608) 824-1700.