Reporting a Claim/Potential Claim or Grievance

Why Timely Reporting is Crucial

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Failure to report a claim or potential claim during the policy period in which you first became aware of it may result in forfeiture of your coverage.

A claim or potential claim that is reported early frequently can be “repaired.” Our claims staff will work with you to find ways to reduce damages or mitigate a claim before it develops into a lawsuit.

Our Commitment to You

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You purchased professional liability insurance to give you peace of mind and to protect your clients and your financial security in the event of a malpractice claim.

With Wisconsin Lawyers Mutual, you receive insurance coverage plus the services of a claims staff devoted to giving prompt and personal attention to your concerns. Please call us any time you have a question about an actual or potential claim.

Frequently Asked Questions

  • Claim
  • Potential Claim
  • Grievance
You need to report to WILMIC any circumstance, act, error or omission arising from the rendering of professional services that a reasonably prudent lawyer might expect to become the basis of a claim, potential claim or grievance, regardless of its merits.

Report a matter when you first become aware of it. Call WILMIC at (800) 373-3839.

Many policyholders call our claims department about a claim, potential claim or grievance, then follow up with a letter. Reporting options include:

When reporting a claim, potential claim or grievance, include:

  • Your firm name
  • Name of lawyer(s) involved
  • Claimant/grievant name
  • Date of alleged error
  • Date you first become aware of the matter
  • Description of claimant/grievant’s allegations
  • Your description of the matter, including potential damages, if known

After reviewing your report, our claims staff will work with you to determine a course of action to resolve the claim or potential claim. Your knowledge of the client, the circumstances surrounding your representation, and the substantive area of law will help us find a responsible solution. Depending on the circumstances, the next step may be to:

  • Collect more information
  • Hire an expert to review the matter
  • Attempt to repair the matter
  • Settle the matter
  • Select a defense attorney
  • Wait for further developments

We will not settle a claim without your consent. (If you refuse to consent to a settlement that we consider appropriate, some other conditions apply. Please see your policy.) Likewise, you will have the opportunity to review any letters sent to the client denying the claim. You will be involved in all major decisions related to your claim.

Only a small percentage of the matters reported to us develop into lawsuits. If that happens, we will retain counsel to defend you. Your attorney will work closely with you and us. Please call our claims staff any time you have questions about your claim.

In the interest of resolving your claim and protecting you defenses, we ask that you talk with us before:

  • Admitting negligence
  • Discussing your matter or corresponding with anyone other than our staff or your defense attorney
  • Attempting to settle the claim on your own