A Failure to Communicate: Avert Malpractice Claims

Poor communication often leads to bad case outcomes and malpractice complaints or grievances. It’s the lawyer’s responsibility to know how and when to talk and listen so that clients understand.

Engagement Letters: Protection Numero Uno

By laying out a lawyer’s general policies and expectations of the client and the scope of representation, as well as setting and explaining fees, a well-drafted engagement letter sets the tone for the representation and reduces the risk of malpractice.