Poor communication often leads to bad case outcomes and malpractice complaints or grievances. It’s the lawyer’s responsibility to know how and when to talk and listen so that clients understand.
Engagement letters are vital to good representation because clients who are well informed from the start are more likely to be satisfied at the end.
By laying out a lawyer’s general policies and expectations of the client and the scope of representation, as well as setting and explaining fees, a well-drafted engagement letter sets the tone for the representation and reduces the risk of malpractice.
